At JDS Networking we have many options for our customers to choose from to access our business services: Managed Services, Hourly Billing, Monthly Contracts, Per Job Bids and Support Now packages.
Manages Services - This is our most popular option. With Manages Services, support time, remote monitoring, endpoint security, patch management, SaaS, Backup Solutions and more can all be bundled into a single monthly cost. It is based on the number of users, computers and the desired services. If you want a complete outsourced IT department for a fixed monthly cost, this is your best option.
Hourly Billing - Unlike many MSP’s, we still offer hourly billing for many services. There are no discounts, but only the actual time used is charged. This is may be an option for clients that require very little support, or need help for a one time emergency.
Monthly Contracts - with this option there is a fixed monthly bill that covers a set number of hours that can be used in any way the client needs. Our contract customers receive priority support and discounted rates on the contract hours. This is best for clients that have regular monthly support needs and want a fixed monthly cost for their budget; but would rather pay annually for everything else.
Per Job Bids - If a client is planning a large job, this option allows them to budget an exact amount. While often not the least expensive option, it does let you know up front the exact total cost to plan for.
Support Now Package - This is a great option for clients that know they will need support over the next few months or years and want to purchase a block of time up-front to get a discount. The time can be used as needed and never expires. This is a great option to go along with a monthly contract to handle overages.
Service Level Areements - If you want or need guaranteed response times, we offer Service Level Agreements (SLAs). They can range from annual contracts that do not include any support time, to monthly contracts that include managed services and unlimited support. We will custom tailor the SLA to fit your specific needs, not a one size fits all solution that may not be designed for your type of business.
Because we do not believe in a one side fits all approach, we work with our customers to find the best fit for them and their budget for the support and services they need and deserve.
